Appointment Information
Bodey Medical Centre operates an Online Triage System 8am to 6:30pm, Monday to Friday. You will be asked to complete a short questionnaire in order for the GP to assess your medical/ admin query appropriately. Online Triage is open Monday to Friday from 8.00 am. Urgent on the day online requests will close if we are unable to safely process any further requests that day. You can still contact the reception team on 01612486644 if you have an urgent request. Online routine care requests remain available during our opening hours 08:00am – 6:30pm.
Urgent medical issues which are new to us, will be reviewed by the duty doctor on the day that you make contact.
Routine/ Non-Urgent care issues we already know about will be reviewed within 1 working day by our admin team, who have the skills, confidence, and protocols to process these requests safely and these will be directed where appropriate.
If you are unable to complete the online form please ring reception 0161 248 6644. The Reception team will be able to complete the Triage Form for you.
The Receptionists will need information for the doctor. Please be understanding of the need for Receptionists to ask questions.
Patients can request a certain GP but this is not always possible. We will accommodate where possible though.
These completed forms go to the on call GP who will then appoint an appropriate appointment for you. This appointment will aim to be within 2 weeks.
How to Submit a Request – Urgent/ Routine Health Issue and Admin
Routine Appointments
Routine appointments should be used for Routine issues or routine care issues we already know about like Asthma reviews, medication checks and contraception for example.
If you wish to make a routine appointment please either
- Complete a Routine Care Request. Online routine care requests remain available during our opening hours 08:00am – 6:30pm.
- Phone Reception on 0161 248 6644, Monday to Friday 08:00am – 6:30pm.
When you get in touch, we will ask what you need help with.
We will use the information given to complete a Triage Form on your behalf or book a routine advanced appointment.
Urgent Appointments
If you require an on the day appointment for an Urgent issue which is new to us you can
Complete an I have a Health Problem request. Online urgent/on the day care requests may be closed once we are unable to safely process any further requests online.
You can still call our reception team for help on 0161 248 6644 if you have an Urgent request.
Or you can visit https://111.nhs.uk/ or call 111. In an emergency call 999.
Extended Hours/ Enhanced Access Appointments
We may offer you an “Extended/ Enhanced Access Appointment”. We are working with other local practices to offer GP appointments in the evenings and at weekend’s.
We offer extended hours here at Bodey Medical Centre on Monday evenings and at Burnage Health Centre on Thursday evenings and weekends. These appointments are intended to be used for people who find difficulty in attending during routine opening times. Booked appointments are available until 9pm.
You can request an extended hours appointment when completing the Online Triage form.
Visit https://www.bodey.co.uk/clinics-and-services/enhanced-access-appointments/ for more information.
Non-urgent advice: When We Are Closed (Before 8am and after 6:30pm)
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Walk-in Centres
There are three NHS Walk-in Centres in Manchester.
These centres deal with:
- Minor illnesses
- Minor injuries
- Emergency contraception
You don’t need an appointment – just drop in.
City Health Centre
2nd Floor, Boots, 32 Market Street,
Manchester, M1 1PL
Tel: 0161 839 6227
Open seven days a week: 8am – 8pm
Hawthorn Medical Centre
Unit K – Fallowfield Retail Park
Birchfields Road
Manchester
M14 6FS
Tel: 0161 220 6080
Monday – Friday: 8:30am to 10:30am, 1pm to 3pm, 4:30pm to 6pm0
Saturday and Sunday: 10am to 12pm, 2pm to 4pm
Primary Care Emergency Centre
Manchester Royal infirmary
Oxford Road
Manchester M13 9WL
Tel: 0161 276 5193
Monday to Friday: 8.30am-10 pm
Saturday, Sunday and Bank Holidays: 10am -10pm
How do I request a home visit?
If you need a home visit you can request one below by completing the “I Have a Health Problem” form before 11am, you will be asked to complete a short Medical questionnaire in order for the GP to assess your medical problem appropriately. Online Triage is open Monday to Friday from 8.00 am and requests may be closed once we are unable to safely process any further requests online. Alternatively you can call the practice on 0161 248 6644, please try to telephone reception before 11am.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
How do I make an appointment with the Nursing team?
You can book appointments with our Nursing team in advance by calling reception 0161 248 6644.
How do I cancel an appointment?
If you no longer require your appointment, please make every effort to contact the surgery so that it can be made available to someone else.
This can either be done via the NHS APP or by replying to the text back number on appointment confirmations (this is only available for nurse/HCA appointments).