Comments and Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

We offer a Practice Complaints Procedure to deal with any comments, suggestions or complaints. Our aim is to give you the highest possible standard of service and we regard any complaint as constructive.  We hope that by being open and accessible, we can prevent relationships from breaking down.

There is a practice-based complaints procedure. If you have any complaints / comments on the services we provide, please write to the Practice Manager via post or email: [email protected]. You can also submit a complaint via our contact us page here. We will deal with all issues raised impartially, speedily and confidentially. We value your comments and hope that they will help us to improve our service.

Formal complaints need to be submitted in writing (where possible) for the attention of the practice manager.  The acknowledgement will be sent within one week.  The complaint will then be fully investigated, and a response will be sent within a reasonable timeframe.

If you would prefer your complaint was not dealt with initially by the practice, you can contact the Greater Manchester Integrated Care Complaints Team

(See details below)

GMICB Complaints Team


Manchester – NHS GM

Manchester Feedback and Complaints Service

PO BOX 532, Town Hall


M60 2LA

Email:[email protected]

Call:0161 953 8388


Comments-compliments-and-complaints-leaflet-1 (2)

Local area Primary Care feedback and complaints from 1st July 2023 (1)