The Bodey Medical Centre has been established in the Fallowfield area of Manchester for over 40 years. Increasingly the Fallowfield area of Manchester has become populated by students from The University of Manchester and the Manchester Metropolitan University. Student residences at Owens Park, Oak House, Richmond Park, Ashburne Hall and Woolton Hall form a large proportion of this cosmopolitan area of Manchester.
We provide GP Doctor consultations as well as nurses appointments for everyday medical problems. We run a dedicated sexual health service as well as an ‘on the day’ clinic for urgent clinical needs.
Students at the university are reminded that they are required to register with a local GP doctor when studying and staying in Fallowfield Manchester.
Although a large proportion of our local Fallowfield population is student we do still provide GP doctor and General Practice medical surgery services to other members of our community just like any other GP surgery, so all members of the community are welcome to register.
A Mission Statement from Bodey Medical Centre
Bodey Medical Centre Mission Statement
We put patient safety and welfare at the heart of all we do. We create a welcoming environment.
We provide excellent quality care, promoting and sharing evidence-based best medical practice
We treat our patients with dignity and respect. Bodey Medical Centre is an environment in which diversity is valued and equality promoted.
We adopt a holistic and patient-centred approach; listening patiently with compassion to deliver care which is tailored to each individual’s needs. We support patients to make decisions which will improve and maintain their health and wellbeing.
We constantly review the care we provide. We welcome and adapt to change through active participation in training, education, and research. We embrace innovation and technology to continually improve our service.
We work in collaboration with other health and social care organisations for the benefit of our patients. We engage with community and local resources.
Kindness– we ensure that our patients are treated with compassion and empathy. Our words and actions demonstrate our sincere care for our patients.
Quality- we strive to achieve the best possible outcomes for our patients, aiming for excellence in clinical care.
Integrity – we are honest and share how we practice with transparency. We are open and honest about what we can and cannot do. Maintaining a duty of candour, we are accountable for our actions.
Responsiveness– we listen to our staff and patients and respond to their feedback. We welcome other opinions. We review and respond to compliments and complaints in a timely manner. We are aware of, and respond to, the dynamic needs of our community.
Sustainability- We use resources fairly to ensure nobody is excluded, discriminated against, or left behind. We use resources responsibly considering our environmental impact. We ensure financial stability for business continuity and practice development.
Comments and Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
We offer a Practice Complaints Procedure to deal with any comments, suggestions or complaints. Our aim is to give you the highest possible standard of service and we regard any complaint as constructive. We hope that by being open and accessible, we can prevent relationships from breaking down.
There is a practice-based complaints procedure. If you have any complaints / comments on the services we provide, please write to the Practice Manager via post or email: [email protected]. You can also submit a complaint via our contact us page here. We will deal with all issues raised impartially, speedily and confidentially. We value your comments and hope that they will help us to improve our service.
Formal complaints need to be submitted in writing (where possible) for the attention of the practice manager. The acknowledgement will be sent within one week. The complaint will then be fully investigated, and a response will be sent within a reasonable timeframe.
If you would prefer your complaint was not dealt with initially by the practice, you can contact the Greater Manchester Integrated Care Complaints Team
(See details below)
GMICB Complaints Team
Manchester – NHS GM
Manchester Feedback and Complaints Service
PO BOX 532, Town Hall
Call:0161 953 8388
We hold patient records in the strictest confidence, regardless of whether they are electronic or on paper. We take all reasonable precautions to prevent unauthorised access to your records, however they are stored.
Any information that may identify you is only shared with the practice team or, if you are referred to hospital, to the clinician who will be treating you. We will only share information about you with anyone else if you give your permission in writing
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
COVID-19 and your information
The Information Commissioner recognises the unprecedented challenges the NHS and other health professionals are facing during COVID-19.
The ICO (Information Commissioner’s Office) also recognise that ‘Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.’
On 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.
In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the COVID-19 pandemic. This could (amongst other measures) consist of treating you; and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.
Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.
The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required.
Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.
It may also be necessary to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.
If you are concerned about how your information is being used, please contact our DPO using [email protected].
Fair Processing Notice
Fair Processing Notice for Patients
Our Fair processing notice explains why we collect information about you and how that information may be used to deliver your direct care and manage local and social care systems.
The Notice explains what information we hold for you, how and why we hold that information and how we ensure it is kept secure, and also who we share the information with and why we do this.
The notice also explains the express need for consent under the new data protection guidance (GDPR).
A full copy of the fair processing notice for patients can be accessed below.
Bodey Medical Centre – Fair Processing Notice
Freedom of Information
What is GDPR?
GDPR stands for General Data Protection Regulations and is a new piece of legislation that will supersede the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed.
The GDPR is similar to the Data Protection Act (DPA) 1998 (which the practice already complies with), but strengthens many of the DPA principles.
The main changes are:
- Practices must comply with subject access requests
- Where we need your consent to process data, this consent must be freely given, specific, informed and unambiguous
- There are new, special protections for patient data
- The Information Commissioner’s Office must be notified within 72 hours of a data breach
- Higher fines for data breaches – up to 20 million euro
What is Patient Data?
Patient Data is information that relates to a single person, such as his/her diagnosis, name, age, earlier medical history etc.
What is Consent?
Consent is permission from a patient – an individual’s consent is defined as “any freely given specific and informed indication of his wishes by which the data subject signifies his agreement to personal data relating to him being processed.”
The changes in GDPR mean that we must get explicit permission from patients when using their data. This is to protect your right to privacy, and we may ask you to provide consent to do certain things, like contact you or record certain information about you for your clinical records.
Individuals also have the right to withdraw their consent at any time.
In order to comply with GDPR the practice has produced a Fair Processing and Privacy Notice for patients.
GM Care Record and Personal Information
Keeping your personal data safe is central to the GM Care Record
Each health and care organisation in Greater Manchester collects information about you and keeps records about the care and services they have provided. The GM Care record pulls together the information from these different health and social care records and displays it in one combined record.
How is your personal information kept safe and secure in the GM Care Record?
We ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only and protect personal and confidential information.
Appropriate technical and security measures in place to protect the GM Care Record include:
- complying with Data Protection Legislation;
- encrypting Personal Data transmitted between partners;
- implementing and maintaining business continuity, disaster recovery and other relevant policies and procedures
- a requirement for organisations to complete the Data Security and Protection (DSP) Toolkit introduced in the National Data Guardian review of data security, consent and objections, and adhere to robust information governance management and accountability arrangements;
- use of ‘user access authentication’ mechanisms to ensure that all instances of access to any Personal Data under the GM Care Record are auditable against an individual accessing the GM Care Record;
- ensuring that all employees and contractors who are involved in the processing of Personal Data are suitably trained in maintaining the privacy and security of the Personal Data and are under contractual or statutory obligations of confidentiality concerning the Personal Data.
The NHS Digital Code of Practice on Confidential Information applies to all NHS and care staff, and they are required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. All staff with access to Personal Data are trained to ensure information is kept confidential.
Whilst you are automatically enrolled into the GM Care Record as a GM citizen, you have the option to object to your information being shared for individual care and to opt out (www.nhs.uk/your-nhs-data-matters).
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Bodey Medical Centre in the last financial year was £46,998 before tax and National Insurance. This is for 1 full time GP and 16 part time GPs who worked in the practice for more than six months.
Home Visiting Policy
Home Visits are reserved for the following groups of patients:
- Terminally ill
- Patients who are severely ill and cannot be mobilised.
Although a traditional part of General Practice, home visits are time consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible.
We want to see as many patients as efficiently as possible and ensure patients receive optimal care. At the surgery your GP will have access to all your medical records, including those held on computer. This means safer prescribing and assessment. Facilities are better for examining and treating patients at the surgery and more staff are available. More tests and treatments are available at the surgery compared to home.
Transport/social problems – We cannot undertake home visits for reasons of convenience or lack of transport. We will be happy to provide you with details of local taxi firms. From experience, we are aware that relatives, neighbours or friends are often willing to help out.
Our responsibility to you is to resolve the medical problem you have and decide the appropriate method and place for assessments. Your responsibility is to take all the reasonable steps you are able to, to enable us to do that.
Please request visits before 11am whenever possible as this allows the Doctor to plan their day accordingly. Late requests often lead to disruption of the appointment system and excessive waiting times and inconvenience for other patients.
A doctor will call you back on most occasions to assess your problem. This is to enable the doctor to assess the visit need.
It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. It also prepares the doctor to collect some information required as necessary for the visit.
He/she may still ask you to come to the surgery, where you will be seen as soon as possible.
The doctors would like to stress that no patient in definite need of a home visit will be refused one.
Named Accountable GP
All of our registered patients have been allocated a named, accountable GP, as required in the 2015/16 GP Contract.
All new patients who registered with the practice from 1 April 2015 are allocated their named accountable GP within 21 days of registration.
Despite this, patients are entitled to choose to see any GP or nurse in the practice in line with current arrangements, as we work as a group practice.
Physical Accessibility Statement
Physical accessibility ensures equal access to all. Bodey Medical Centre has taken measures to ensure that the premises are accessible to patients with different access needs as follows:
- 5 Disabled parking spaces by the entrance and dropped curb.
- Automatic Opening Entrance door.
- The surgery is ground floor level throughout.
- Section of Reception desk lowered.
- Induction loop system to aid the deaf and hearing impaired.
- Translation Services available including British Sign Language.
- Braille Signage.
- Accessible Disabled toilet facilities with lowered hand basin and emergency pull cord.
- Spacious waiting room.
- Extra wide corridors and entrance doors to all rooms.
- Handrails throughout Corridors.
Please let us know if you require any other adjustments to assist with your visit to the practice.
Primary Care Networks
This practice is part of the Withington and Fallowfield Primary Care Network (PCN). It is comprised of the following practices with a total population of around 52,000 people:
- Bodey Medical Centre
- Mauldeth Medical Centre
- Borchardt Medical Centre
- Al-Shifa Medical Centre
- Ladybarn Group Practice
- Fallowfield Medical Practice
As the NHS workload gets more complicated, medicine is becoming more of a team sport. To help us going forward Primary Care Networks (PCNs) were created. They are now in their third year and go from strength to strength. As members of PCNs we are required to deliver a set of national service specifications.
To do this we are expected to provide a wider range of primary care services to our patients, involving a wider set of staff roles than might be feasible in our individual practices. Examples include first contact physiotherapy, extended access and social prescribing – all of which are already up and running in our PCN. We shortly expect to recruit extra paramedics, pharmacists, mental health workers, physiotherapists and physician associates to help us provide care more effectively than ever.
The NHS expects us to provide a set number of services via our PCN’s. Two started in 2020/21: structured medication reviews and enhanced health in care homes. A further four are also set to follow very soon – anticipatory care (with community services), personalised care, cardiovascular disease case-finding, and locally agreed action to tackle inequalities. The COVID-19 pandemic has understandably delayed progress a little in the last year.
PCN’s are also be the footprint around which other community-based teams will develop further, and our community and mental health services already configure their services around our PCN boundaries.
Current PCN Services
- COVID-19 Vaccination – we have grouped together with our Didsbury PCN colleagues to provide the COVID-19 vaccine centre at Owens Park, 293 Wilmslow Road, M14 6HD. Due to its size and complexity this is a service that individual practices would have struggled to do.
- Care Home Team – we have a dedicated care home team producing high quality proactive care to our care home residents.
- Extended Hours and COVID-19 Hot Clinics – for a little while now we have provided extra access to Primary Care at weekends and in the evenings.
- Pharmacist Team – our PCN pharmacists greatly assist us in safer and more effective prescribing.
- First Contact Physio – the ability to get assessed directly by a physiotherapist for musculoskeletal complaints without having to go through a GP first.
The NHS is planning for the role of the PCN to increase in the next few years with plan being for us to offer a wider range of services closer to home in the next few years. This will hopefully allow us to provide a better level of care, closer to your home.
Summary Care Records
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by contacting the practice.
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can opt-out by completing our form.
For further information visit the NHS Care records website.